How Surat National Bank Strengthened Its Cyber Defenses with ECS Anti-Phishing & Anti-Rogue Solution

TABLE OF CONTENTS

• Client Overview
• Challenges Faced
• The ECS Anti-Phishing & Anti-Rogue Solution
• Impact and Results
• Client Testimonial
• Conclusion

Client Overview

Surat National Bank, one of the leading financial institutions in Gujarat, serves thousands of customers daily through its extensive branch network and online banking services. As a trusted banking partner, the bank holds vast amounts of sensitive customer and financial data, making it a prime target for cybercriminals.

With phishing attacks, rogue applications, and brand impersonation attempts on the rise, Surat National Bank sought a comprehensive anti-phishing and anti-rogue solution to safeguard its brand, digital infrastructure, and customer trust.

Challenges Faced

Before partnering with ECS, Surat National Bank encountered multiple cybersecurity challenges:

• Increasing phishing emails targeting customers with fake bank login pages.
• Rogue applications imitating the bank’s brand and logo to deceive users.
• Malicious domains exploiting the bank’s name for fraudulent purposes.
• Trademark infringement cases involving unauthorized use of the bank’s assets.
• Growing exposure on the dark web due to leaked email addresses.
• Lack of centralized monitoring and rapid takedown mechanisms.

The ECS Anti-Phishing & Anti-Rogue Solution

ECS deployed a one-year managed security program that combined anti-phishing services with advanced rogue anti-malware solutions to tackle the threats head-on. The implementation included:

Brand Reputation Monitoring – Real-time surveillance for brand misuse across web, social media, and app stores.

External Attack Surface Monitoring (Up to 5 Infrastructure Assets) – Continuous scanning to detect vulnerabilities in the bank’s internet-facing systems.

Web Security Monitoring – Proactive identification of phishing and malware injection attempts.

Phishing Incident Takedowns (Unlimited) – Rapid removal of phishing websites and fake login portals.

Trademark/Copyright Infringement Takedowns (Up to 5) – Protection against unauthorized use of the bank’s intellectual property.

Dark Web & Sensitive Info Monitoring (Up to 5 Emails) – Early detection of leaked credentials and customer data.

Phishing Reporting Portal – A dedicated platform for customers to report suspicious emails or links.

Managed Services Compliance Reporting (Quarterly) – Transparent reporting on incidents, resolutions, and ongoing risk levels.

DMARC+ Platform (Complimentary) – Enhanced email authentication to prevent spoofing and domain abuse.

Impact and Results

Within the first six months of implementation, ECS’s phishing protection services and rogue application monitoring delivered measurable results:

• 42 phishing websites targeting Surat National Bank customers were identified and taken down within 24 hours of detection.
• 5 rogue mobile applications impersonating the bank were removed from app stores.
• Zero successful phishing incidents were reported by customers after the DMARC+ platform was implemented.
• Dark web monitoring led to early detection of leaked credentials, allowing the bank to reset accounts before they could be exploited.
• Customer trust scores improved, and online transaction adoption increased by 15% due to enhanced cybersecurity confidence.

Client Testimonial

“The ECS Anti-Phishing and Anti-Rogue Solution has been a game changer for our cybersecurity posture. Their quick takedown process and constant monitoring have protected our customers and brand from serious threats. We now have peace of mind knowing that our digital presence is continuously safeguarded.” — Chief Information Security Officer, Surat National Bank

Conclusion

Through ECS’s business cybersecurity solutions, Surat National Bank not only strengthened its phishing and malware defense but also built a long-term strategy for cyber threat prevention. The partnership demonstrates how proactive monitoring, fast response, and targeted takedown services can protect both the brand and its customers in today’s high-risk digital environment.